Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers’ level of compliance with our code.
What Information Do We Collect?
Focus West Solutions collects different information about you at different times. There are three broad categories of information that we collect from you:
Information we require to supply our services
When you first sign up or contract with Focus West Solutions for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number and email details.
Non personally identifying information
In addition to the information you specifically provide above Focus West Solutions operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
Other demographic information
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Focus West Solutions ‘ products and services.
How Do We Use Personal Information We Have Collected?
We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:
– technical support
– billing and credit control
– sales support
– product upgrades and information.
You may stop the delivery of future promotional email from Focus West Solutions by mailing or emailing your intention to no longer receive promotional material.
We will treat all information we collect from you as strictly confidential. Focus West Solutions does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
We will disclose your personal information, without notice or your consent, only if:
(a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
(b) to protect and defend the rights or property of Focus West Solutions;
(c) if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
(d) if we sell our business or part of it.
Focus West Solutions has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff that need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
How to Access & Correct Your Personal Information
From time to time you may need to update your personal information. We keep this information in a secure environment. In order to amend any of your personal information, please email or mail us with the new information.